Build network value under the PolarStar Plan:
Put the deep resources of PolarStar behind your network and your staff.
The preparations to provide standard PolarStar coverage for your network are comprehensive. In consultation with you, we handle all the technical steps, typically completing Startup in less than two weeks. Any required downtime, though rare, is pre-scheduled.
1. Introduction A PolarStar Welcome Package, containing all the documentation you need to take full advantage of the service, is delivered to you and explained by your Polar Systems Representative.
2. Installation The Primary Account Engineers assigned to serve you and your network arrives on-site to install and configure our state-of-the-art network management tools. Your Account Engineers will become thoroughly familiar with the discrete needs of your organization’s network.
3. Service Initiation We initiate on-going monitoring with maintenance and management coverage of your network as listed.
Maintenance means actions that PolarStar takes on a regular basis to maintain your network.
- On-going monitoring and alerting
- Monthly Patching
- Emergency Patching
- Daily Backup Checks
- Regular Backup Testing
- Regular Anti-Virus Checks
- Regular Reporting
Management includes complete management of the following areas of your network.
- Microsoft Windows Operating Systems
- E-mail
- Data Backups
- Anti-Virus
- Anti-Spam
- Firewall
- Routers/Switches
- UPS (Uninterruptible Power Supply)
- Assistance with 3rd Party Vendor Support
- Desktop Management
- Printer/Mobile Devices
- Management of Major Applications
In addition, PolarStar clients have preferred access to the entire PolarStar Support Team of Help Desk technicians, network engineers, technology specialists, and business technology consultants.
4. Assessment and Action Plan Based on their own observations of your network and an analysis of data collected by our management tools, our Account Engineers will formulate a plan to improve the stability, performance, security and scalability of your network. This step and the next two steps repeat after each quarter.
5. Optimization We tune and optimize your network for performance according to the approved plan.
6. Quarterly Business Reviews After one month, and after every quarterly period thereafter, a Senior Engineer will analyze data collected from your network and review network performance with you in detail. We will suggest ways that your network can anticipate and support your immediate and long-term business goals. And, we will seek your feedback on how to improve our own performance serving you.
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